Privacy Policy
Introduction
Uplift Web Solutions (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (upliftweb.com.au) and engage with our services. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collect and process the following types of information:
Personal Information
When you contact us, sign up for services, or subscribe to our newsletter, we may collect:
Name and email address
Phone number and business details
Payment information (processed securely via Stripe)
Communication preferences
Website Usage Data
We use Google Analytics and cookies to collect non-personal information about:
Your device and browser type
IP address (anonymized)
Pages visited and time spent on our website
Referral sources and site navigation paths
Google Analytics data is stored and processed according to Google’s privacy policy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Client Data
If you sign up for our website services, we will collect additional business-related information to deliver our services effectively, including:
Business description and services
Brand assets and design preferences
Website content and requirements
2. How We Use Your Information
We use the information collected to:
Provide and manage our web design and support services
Process payments and maintain subscription records
Communicate with you regarding your website, inquiries, or support requests
Improve our website, services, and marketing efforts
Comply with legal obligations and prevent fraudulent activity
Send you relevant updates about our services and website maintenance (if you’ve opted in)
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
Third-party service providers (e.g., hosting providers, Stripe for payment processing) to deliver our services
Legal authorities if required to comply with legal obligations under Australian law
Any third parties we engage are bound by confidentiality agreements and are not permitted to use your personal information for any purpose other than providing services to us.
4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, alteration, or disclosure through:
Secure storage and encrypted transmission of sensitive data
Regular security assessments and updates
Limited access controls for our staff
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Under Australian privacy law, you have the right to:
Access, correct, or request the deletion of your personal data
Opt out of marketing communications at any time
Manage cookies through your browser settings
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise these rights, please contact us using the details provided below.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
For clients with subscriptions, we will retain your data for the duration of your service relationship with us, and for a reasonable period afterward to address any follow-up queries or concerns.
7. Cross-Border Data Transfers
Some of the third-party service providers we use may store or process your personal information outside Australia. When this occurs, we take steps to ensure that your privacy rights are protected in accordance with this policy and Australian privacy law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
For any privacy-related inquiries, please contact us at:
📧 Email: hello@upliftweb.com.au
📍 Address: PO Box 115, Delacombe VIC 3356