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Frequently Asked Questions
Find quick answers to the most common questions about our website packages and services.
What type of business is this best suited to?
Our services are tailored for small, service-based businesses looking for quality, stress-free web solutions. If you value ongoing support and a professional online presence, we’re a great fit!
How long does it take to build my website?
We have worked really hard to make the process simple and stress-free for busy small business owners like you.
Most websites are completed in 2-4 weeks, depending on how quickly we receive your onboarding questionnaire which gives us all the details we need to work our magic!
How quickly do you make changes to my site?
Most content updates (text and images) are completed within 2 business days. More complex updates may take a little longer, but we’ll always keep you informed.
What if I need to add extra pages or features?
Yes, you can add to your website with additional features or pages whenever you like. We call these enhancements “PowerUps,” which you can purchase at any time.
Can I update my website myself?
No – and you don’t have to! We include unlimited content updates, so you can simply send us the changes, and we’ll take care of them for you—usually within 2 business days.
Do I need to provide my own hosting?
No, hosting is included in your plan. We take care of everything—security, backups, speed optimisations, and ongoing maintenance so you don’t have to worry about it.
What is the cancellation policy?
There is a minimum commitment of 12 months ($299/month). This ensures we can provide you with the best service, covering your website design, setup, launch, and ongoing support.
After the initial 12 month period, your subscription continues on a month-to-month basis, with the flexibility to cancel at any time with 30 days’ notice.
What happens if I want to move my website elsewhere later?
We hope you’ll stay with us long-term, but if you decide to leave after your minimum term, you own your content and domain. We’ll provide your text and images, and we can assist with transitioning to another provider if needed.